Auto Repair shop

Customer Survey

Dear Customer:

Would you please take a few moments to complete this survey for us? Please score us on a scale of 1-10, with 10 being completely satisfied. If for any reason you give us a score less than a 10, we would like an opportunity to correct any problem that you may have. We appreciate your business and hope to establish a continuing business relationship with you.

  • 1. Did you have contact with any of our staff within 24 hours of selecting us to repair your vehicle?

    2. How satisfied were you with our shop's explanation of our repair process?

    3. How would you rate the quality of the repair work done to your vehicle?

    4. How would you rate the care and concern expressed by our shop?

    5. Did our shop complete the repairs in a timely manner?

    6. Was your vehicle ready when promised?

    7. Did our shop keep you adequately informed during the repair process?

    8. Would you recommend Truett's Auto Collision, Inc. to a friend or family member?

    9. Would you recommend ______________ Insurance Company to a friend or family member?

    10. Would you use our shop again to repair your vehicle?